Cookies & Privacy Notice - Customers
Red Gorilla International (“Red Gorilla”) is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.
We have published this notice to help you understand
- How and why Red Gorilla collects information from you.
- Who we share your information with, why and on what basis.
- And what your rights are.
If we make changes to this notice we will notify you by updating it on our website. Next will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Red Gorilla determines the purposes and way in which any personal data are, or will be, processed.
Should you need to contact us please write to:
Data Protection Officer Red Gorilla International, 21 Moat Way, Barwell, Leicestershire, LE9 8EY or via marketing@redgorilla.red quoting Security and Privacy Enquiry.
This privacy notice was last updated on 4th July 2018.
What information do we collect when you register and why?
When you buy goods from us, you are entering into a contract with us. You will need to set up an online account before ordering from us, so we can set this up we will ask you to provide some personal information such as;
- Full name
- Address (and previous addresses)
- Contact numbers
- Email address.
You can, however, visit our site anonymously at any time.
How do we protect and safeguard your personal information?
We have a variety of security measures in place to protect your personal information.
Card payments are encrypted by our secure third-party payment provider. No payment information is stored by us.
How do we use your information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
Legitimate Interests - this means the interests of Red Gorilla in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way. e.g. to transfer your data to certain Third Parties such as delivery partners.
Legal Obligation – where there is statutory or other legal requirements to share the information e.g. when we have to share your information for law enforcement purposes.
We may use your information in the following ways:
- To personalise your shopping experience by being able to respond to your individual requirements
- To improve our service to you by evaluating feedback and information from you
- To improve our customer service and technical support
- To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us
- To send periodic emails to include email marketing – you can unsubscribe from any marketing contact from us through the link at the bottom of the email
- To administer a promotion, event or for our customer database
Who we share your information with and why
In order for you to receive your goods, Red Gorilla works with delivery partners. Again, we only pass limited information to them in order to ensure the delivery of your items. Red Gorilla works with trusted third party payment processing providers in order to securely take and manage payments.
When you apply a for a credit account with us we will make searches about you with credit reference agencies. We do this to make sure customers who apply for credit accounts are able to manage the level of credit offered and not committing fraud by providing false or inaccurate information.
In order to process your application we will supply your personal information to credit reference agencies (CRA’s) and they will give us information about you, such as your financial history. We do this to assess your creditworthiness and product suitability, check your identity, manage your account, trace, recover debts, and prevent criminal activity.
We will also continue to exchange information about you with the CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will be linked to the data of your spouse, any joint applicants or other financial associates.
We will use automated credit-scoring methods to assess your application and to confirm your identity. We will automatically check your credit history against our lending criteria and if you don’t meet our requirements you will be declined for credit.
Keeping in touch with you
We want to keep you up to date with information about news, special offers and product updates. When you set your account up, we will ask you if you want to receive this type of marketing information. By opting-in to our Newsletter, you agree for receiving marketing emails from Red Gorilla.
Red Gorilla will not share your information with companies outside of Red Gorilla for their marketing purposes.
If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer at the address provided above, emailing marketing@redgorilla.red or by calling us on +44 (0) 1455 848 184.
You may continue to receive mailings for a short period while your request is dealt with.
How long we keep your information
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under “How we use your information” above.
The only exceptions to this are where:
- the law requires us to hold your personal information for a longer period, or delete it sooner;
- you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
- we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible;
- or in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
What are your rights
You are entitled to request the following from Red Gorilla, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk
- The right to access –to request access to your personal information and information about how we process it
- Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact us on +44 (0) 1455 848 184
- Right to the restriction of processing – to restrict the processing of your personal information
- Right to data portability - to electronically move, copy or transfer your personal information in a standard form
- Right to object - to object to the processing of your personal information
- Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling
If you have any general questions about your rights or want to exercise your rights please contact marketing@redgorilla.red
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
Your Consent
By using our site you consent to our Privacy Policy and Terms and conditions.
Changes to our Privacy Policy
If we decide to change or update our privacy policy, we will do so on this page.
Please contact us if you have any questions regarding our Privacy Policy.
Unsolicited E-mail Policy
Internet user privacy is of utmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:
Message recipient policy
Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.
The policy against advertising our website using unsolicited email messages
We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.
Your email address is safe with us.
- We never sell or share your email addresses with other companies.
- You can unsubscribe at any time.
- We require that each e-mail message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
- If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
- If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.
Definition of Spam
Spam is unsolicited emails sent in bulk. Any promotion, information or solicitation that is sent to a person via e-mail without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.
Cookie Notice
This notice is designed to help you understand what cookies are, how Red Gorilla uses them and the choices you have in regards to their use.
By continuing to use www.redgorilla.red the “Site”, you are agreeing to our use of cookies in the manner described in this notice.
What are cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other devices when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.
The cookies we use fall into four broad types:
Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.
Analytical/Performance Cookies
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.
Functionality Cookies
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet but do help us to serve you with advertising that is more relevant to you.
Targeted Marketing Cookies
We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.
If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com/
Zone1 Demo Cookies
Name: PHPSESSID
Typical content: randomly generated number
Expires: when the user exits the browser
Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year
Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks
Name: bkey
Typical content: randomly generated number to remember the basket contents for the customer's next visit
Expires: 4 weeks
Name: recent
Typical content: stores recently viewed products for display on the customers next visit
Expires: 4 weeks
Name: facebookLike
Typical content: used for promotional offers, stores whether the customer has "liked" the website on Facebook
Expires: 4 weeks
Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year
Google Analytics Cookies
Name: _utma
Typical content: randomly generated number
Expires: 2 years
Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes
Name: _utmc
Typical content: randomly generated number
Expires: when the user exits the browser
Name: _utmv
Typical content: randomly generated number
Expires: 2 years
Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months
For further details on the cookies set by Google Analytics, see the link below.
Add-This Cookie
Name: _atuvc
Typical content: numeric content (e.g. 8|21) that helps you share content through social networks
Expires: 2 years
Social networking websites
Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.
What do we use Cookies for?
They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
- To personalise and improve your customer experience.
- To allow you to securely sign in to your online account, so that you can use "My Account" features such as order information, making payments and viewing statements.
- To recognise the device that you are using.
- To store the content of your online shopping bag whilst you browse the site and to complete an order.
- To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. Red Gorilla uses this information to help make the website more user-friendly, develop our Site design and to continuously improve the quality of the service we provide.
- To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
- For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
We also offer you the facility to share your experience on our Site through social media sites such as Facebook and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.
Cookies are an essential part of how our Site works, as they remember certain information about a visitor. Red Gorilla uses First Party cookies (these are placed there and used solely by Red Gorilla) and Third Party cookies (these are placed there by third parties we work with).
Are cookies safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/
Can I turn off cookies?
Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, might not work at all.
To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.
For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.
Details of our Third Party Cookies
Red Gorilla allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.
The following Cookies are all used for Analytical and Targeting purposes.
- Google Tag Manager
- Google Analytics
Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.
Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings
This Cookie Notice was last updated on 3 July 2018, and further changes will be communicated by updating this notice.
Contact
Should you need to contact us please write to:
Data Protection Officer Red Gorilla International, 21 Moat Way, Barwell, Leicestershire, LE9 8 EY or via marketing@redgorilla.red quoting Security and Privacy Enquiry.
